At the end of 2022, we commissioned a customer survey to gain greater insight into where we are doing well and where we can improve. A survey like this is of great value to us, which is why we use an external company to conduct the survey to ensure the results are as reliable as possible.

Overall, H. Daugaard scores 81 out of 100 on overall customer satisfaction. This is a great result that we are very proud of, but we have no intention of resting on our laurels. Our most important task is still to improve our service to our customers.

In the survey, 90% of our customers are classified as ambassadors or core customers. It is clear that it is of great importance and value to us that our customers praise us and want to recommend us to their business partners.

We are very pleased and proud that our perception of good service, high delivery reliability and flexibility matches the experience our customers also have when they work with us.

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What is important to our customers?

There is no doubt that our close communication and contact with our customers is the reason why we can provide a satisfactory service.

Because the most important thing for our customers is:

• Delivery reliability
• Flexibility
• Personalized service

This is the knowledge we build our values on. And it is bearing fruit. We can also see that sustainability has moved up on our customers' agenda - and we're happy to see that. Our customers prioritize the green transition with 74 on a scale from 0-100. At the same time, they rate H. Daugaard's focus on the green transition at 76. We want to help our customers find a greener solution, so it's great to see that our customers are asking for it.

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H. Daugaard's drivers get high praise

In addition to our dispatchers and the rest of H. Daugaard's employees with whom our customers are in daily contact, our drivers in particular receive high praise in our customer survey. "We are happy to have it confirmed how important a role our drivers play in our daily operations. They are the face of the company and put our values into practice every day. It's about our customers being able to communicate easily with our drivers, and that they always experience friendly and welcoming drivers who act professionally and competently.

Of course, the entire H. Daugaard is jointly responsible for ensuring that we have satisfied customers - it is a team effort that we are naturally very proud of.

The last time H. Daugaard conducted a customer survey was in 2019 - just before the coronavirus. Therefore, it has also been interesting for us to see what impact the last three years have had on customer satisfaction, where both we and all other companies have been hit by great unpredictability. In particular, security of supply has been threatened.

Back in 2019, the results of our customer satisfaction survey were very satisfactory, and we're happy to report that the 2022 results are the same.

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