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Strategic focus on customer satisfaction has yielded positive results at H.Daugaard
By focusing on service levels and initiatives, we have increased our customer satisfaction. Read more here.
H. Daugaard conducts ongoing customer satisfaction surveys via the analysis company FactFactory.
We have deliberately chosen to use an external company for the surveys to ensure the reliability of the results.
Our focus on customer satisfaction surveys gives us the opportunity to constantly increase our service levels because we become aware of what our customers want.
Henrik Johan Nielsen, CEO at FactFactory says: "What we see in terms of the development in customer satisfaction among H. Daugaard's customers is nothing short of impressive".
Good service comes from good customer insight
On a scale from 0-100, H. Daugaard now scores 86, which is a very strong result. The high customer satisfaction is embedded in loyalty, where we see a doubling in the proportion of customers who can be described as ambassadors.
Henrik Johan Nielsen points out that the explanation for the high and improved score can be found in the fact that the service level, quality and reliability at H.Daugaard has increased significantly and can be considered top notch. And these areas are crucial for customers.
"Where H. Daugaard H. Daugaard most significantly differs from before is their follow-up and compliance with agreements. They have increased the level of service, where they can solve challenges quickly enough for customers - here H. Daugaard H. Daugaard has really moved. And customers have responded with very positive feedback," says Henrik Johan Nielsen.
H. Daugaard will continue to focus on increasing customer satisfaction, as we offer customized solutions. At the same time, we are happy and proud of our achievement, which just gives us extra motivation.
If you want to read more about how we help our customers, you can read our customer cases.
