Strategic focus on customer satisfaction has yielded positive results at H.Daugaard

Good service comes from good customer insight

On a scale from 0-100, H. Daugaard now scores 86, which is a very strong result. The high customer satisfaction is embedded in loyalty, where we see a doubling in the proportion of customers who can be described as ambassadors.

Henrik Johan Nielsen points out that the explanation for the high and improved score can be found in the fact that the service level, quality and reliability at H.Daugaard has increased significantly and can be considered top notch. And these areas are crucial for customers.

"Where H. Daugaard H. Daugaard most significantly differs from before is their follow-up and compliance with agreements. They have increased the level of service, where they can solve challenges quickly enough for customers - here H. Daugaard H. Daugaard has really moved. And customers have responded with very positive feedback," says Henrik Johan Nielsen.

H. Daugaard will continue to focus on increasing customer satisfaction, as we offer customized solutions. At the same time, we are happy and proud of our achievement, which just gives us extra motivation.